FREQUENTLY ASKED QUESTIONS
FAQ
In this section we publish answers to frequently asked questions. Didn't find answers? Contact us by mail or phone for a consultation.
Minimum age requirements
Drivers under 30 must have a license for a minimum of three years. The same applies for the person(s) whose name(s) is/are mentioned as additional driver.
All drivers shall be required to have a valid driver’s license
Drivers shall be required to have a valid driver’s license and Passport copy.
Insurance
Includes an overall Motor Vehicle Insurance. 3000-5000 AED for Excess Luxury Cars. 7000-10000 AED for Sports Cars.
Can anyone else drive the car i rent?
The contract prescribes two drivers, but at the time of filling out the contract, you must provide a driver’s license and passport.
Driving licenses that can be used in arab countries
Local driving license for UAE citizens. International driving licenses issued by the following countries:
1. Kingdom of Saudi Arabia,
2. Egypt,
3. Bahrain,
4. Jordan,
5. Kuwait,
6. Tunisia,
7. Sultanate of Oman,
8. Algeria,
9. Qatar,
10. Morocco,
11. Sudan,
12. Somalia,
13. Palestine,
14. Lebanon,
15. Libya,
16. Syria,
17 Yemen,
18. Iraq,
19. Djibouti,
20. Comoros,
21. Mauritania.
How to get a bonus card from paddockrentacar?
To become an owner of our bonus card, the client must use the rental of two sports cars within a year. Click the link for details.
What services are included in the car rental cost?
When you order a car rental service, car delivery or collection plus a daily mileage quota are included in the cost. The quota differs in different agencies. In most cases, it is limited to 250 km per day for supercars and up to 300 km per day for economy-class autos. If you exceed this limit, you’ll have to pay additional fees. Additionally, the auto rental price includes civil liability and vehicle insurance, and some other perks.
Are parking available freely throughout the city?
Tenants do not encounter any difficulties with finding parking in the city. Dubai is rich in open-air, underground, and roadside auto parks. Keep in mind that drivers must use roadside parking meters when parking autos on designated streets. Also, note that parking fees and all associated fines are the driver’s responsibility.
Does your agency have any policy or restrictions towards off-road driving?
Although we offer a wide catalog of SUVs for different purposes, off-road driving is out of our competence. We’re not able to authorize this type of driving so our vehicles are available for road and street riding only. Yet, if you need an auto for off-road driving, there are specialized companies in the UAE. Feel free to contact them.
Does the auto rental include health and life insurance?
Yes, the cost of renting a car comprises all sorts of insurance, including life and health insurance. We offer a comprehensible rental pack that secures not only a driver but also all the passengers and second drivers. Once you sit in our vehicles, your lives and health are under our insurance. Note that we cooperate with reputable certified insurance agencies.
Is auto delivery service provided in your agency?
This service is available in most companies in Dubai, so we also please the demands of our clients to ensure their comfort. We consider each case individually. If needed, we deliver autos to prearranged destinations. Yet, note that some agencies deliver vehicles not to your destination but to specific nearby locations.
When exactly does deposit refunding occur?
Once the rental agreement is completed, the deposit is refunded. Tenants should hand back the auto, after which it is inspected thoroughly. If the vehicle is in good condition, the deposit is released. Yet, 28 days are left for processing the payment. This occurs when fines or other extra costs are applied.
What is the deposit and why is it needed?
The deposit is a particular sum of money left by customers as a guarantee of client trustworthiness. It serves as an insurance tool for rental agencies to secure from vehicle damage. Clients make the deposit upon renting an auto, and it is held until the end of the rental period. If the car is handed back in proper condition, it is refunded. The deposit is usually paid by credit card.
What period is accounted for when calculating the rental cost?
Rental fees are charged on a day-to-day basis; the 24-hour time format is used. The period is calculated from the moment of signing a rental agreement. For example, if you need to rent the auto from 15.00, your 24-hour rental period will end up at 15.00 the next day. Here, you should keep in mind the end of the rental period to avoid fines. Contact managers to calculate the required period and get the best solution for your case.
What is the consequence of an accidental traffic violation for clients?
In the case of traffic violations, drivers (clients) pay fines. Paying fines for traffic violations is the responsibility of customers; renting agencies are not obliged to take these expenses on their shoulders. Note that Dubai is equipped with an enhanced system of surveillance. Sophisticated speed cameras are installed on most roads and thoroughfares. Thus, it is better to stay within the speed limit.
Does your company offer a recovery and accident service?
Yes, the service is available around the clock. Wherever and whenever you are, our employees come to you and help with accidents and breakouts. If mechanical faults occur, we provide technical assistance. If it is impossible to repair the auto roadside, a flatbed truck for transportation to a nearby garage is provided. If clients need tech assistance, they can contact us by a toll-free number.
What are the consequences of crossing salik gate?
When crossing road tolls (gates), drivers should pay a fee of AED 5. When the rental period is over, clients are billed. They can pay road tolls separately or use their deposits to cover the cost.
What provisions are not included in the rental cost?
The price of renting a vehicle does not include fuel, parking fees, salik tolls, and traffic fines.
What advantages does the Dubai car rental service have?
Flexibility and ease of traveling are the main benefits of renting autos in the city. Dubai has high-quality roads and is characterized by proximity to all areas. It is easy to get to any part of the city within 20-30 minutes. So, your trip to Dubai will be comfortable, time-efficient, and enjoyable. Moreover, agencies offer a diverse range of vehicles to any demand, taste, and budget.
Is it possible to use someone else’s card to pay the rental cost?
Yes, you can, but keep in mind that the secondary individual will be defined as the second driver. So, make sure to provide all the needed licenses and documentation before the car handover is complete.
Can I entrust driving a rented auto to my family members or friends?
Yes, most rental services allow clients to entrust driving to third individuals. Yet, make sure that they have a driving license to avoid problems.
What does car insurance include?
According to RTA (Roads and Transport Authorities), all rented cars are subject to basic insurance that implies covering damage to autos by third parties. Drivers can also obtain CDW (Collision Damage Waiver) if they pay extra cost.
Is it possible to extend the auto rental period? How is the payment procedure organized?
Yes, for sure. Clients can freely extend the rental period by getting in touch with our managers. Contact our employees to make sure that the auto is free; they will calculate the cost and initiate the payment.
What paperwork do clients face when renting vehicles in Dubai?
The procedure depends on the country of origin. UAE citizens only need a valid UAE driving license. Sometimes, agencies may require a residential visa or an Emirates ID. The procedure is more complicated for tourists since they encounter more paperwork. A passport, a valid home country driving license, and a visa with an entry stamp are required.
Can I rent an auto in Dubai if I have a US license?
Yes, you can. The procedure is standard for all non-residents. US visitors should provide a pack of documents: a visa with an entry stamp, an ID card/passport, and a valid US driving license.
Is there an age restriction for renting autos in Dubai?
According to the UAE policy, 21 years is the minimum driving age. Thus, individuals aged 21+ are eligible to drive vehicles. Yet, some rental agencies insist on the rental age being raised to 23+ (25+). Such companies require that clients should be at least 23 years old.
Do you impose a mileage limit? What if I go over it?
Yes, most car rental agencies set mileage limits since it is a common practice for rented vehicles. Very few providers have unlimited mileage. The limit depends on the agreement period. If you overcome this limit, an additional cost is incurred.
How much money should I expect to spend when renting an auto in Dubai?
Generally, auto rental in Dubai is affordable and inexpensive. The rental cost depends on the type and class of vehicle. The price for renting an economy-class vehicle starts from AED 100. The minimum cost of renting SUVs is AED 300, while luxurious business autos and supercars are available from AED 1000. Prices are indicated for renting the car per day.
What kind of autos can I rent via your platform?
Our platform embraces all sorts of vehicles (from economy-class to prestigious supercars of famous brands) and offers the deepest range of models for any demand and budget. Our managers will pick suitable cars for any size of the wallet, need, and purpose. Clients can rent some inexpensive Chevrolets or Hondas or drive a prestigious Lamborghini, Porsche, or Rolls-Royse. According to designs, all the popular models are available: vans, SUVs, sedans, hatchbacks, etc.
